Refund policy

Your Satisfaction Matters to Us

At Nana Skincare, we believe that skincare should be a beautiful and reassuring experience. Every product is thoughtfully prepared with care, and we want you to feel confident shopping with us.

Returns and Exchanges

For hygiene and product safety reasons, we do not accept returns or exchanges of opened or used skincare products due to a change of mind.

Unopened, unused products in their original, intact packaging may be eligible for return within 14 days of delivery, subject to return authorization.

To request a return, please contact us through our website contact form before sending any merchandise back.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Provide your order number, a brief explanation, and photographs when possible.

We will review your concern and arrange an appropriate resolution, which may include a replacement, refund, or other remedy.

Refund Processing

Approved refunds will be issued to the original payment method.

Once processed, please allow additional time for your financial institution to post the credit.

Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs.

If an item is defective or we sent an incorrect product, Nana Skincare will arrange an appropriate resolution without charging you for our error.

Skin Sensitivities

Everyone's skin is unique. We encourage customers to review product ingredients and patch test before incorporating a new product into their skincare routine.

If irritation occurs, discontinue use.